"As negotiations about working conditions and terms of employment between an employer, or a group of employers, or one or more employers' organizations, on the one hand, and one or more representative workers' organization on the other with a view to reaching agreement." - I.L.O
Collective bargaining is all about the bargaining between the employers and employees to set right the problems they have. It contains issues related to wages, salaries, healthy, safety, welfare and other affairs. It differs from country to country but basically collective bargaining is the negotiation between the employers and employees about the roles and responsibility, the rights and duties, the pay and perks, healthy and safety etc.,
Perlman aptly stated, “Collective bargaining is not just a means of raising wages and improving conditions of employment. Nor is it merely democratic government in industry. It is above all technique, collective bargaining as a technique of the rise of a new class is quite different ...... from the desire to displace or abolish" the "old ruling class"... ... to gain equal rights as a class ... ... to acquire an excessive jurisdiction in that sphere where the most immediate interests, both material and spiritual, are determined, and a shared jurisdiction with the older class or classes in all other spheres.”
Collective bargaining as a concept gained momentum in late nineteenth century as employees began demanding for more rights. Collective bargaining is good for both the employees and employers where employees assert their rights through unionization and the employers get to know the pulse of the people and mould themselves to ensure peace and harmony at workplace for better productivity and performance.
Objectives:
The fundamental objective of collective bargaining is to improve the conditions of employees. It ensures peace and harmony between the employers and employees. It creates cordial and amicable relations thus avoiding any governmental intervention. Finally it provides industrial peace, prosperity and democracy.
Characteristics of Collective Bargaining:
• It is a flexible process where there is room for give and take. At times, it also involves ‘carrot and stick’ policy.
• It takes place between the group of employees and employers.
• Negotiations are an integral part of collective bargaining.
• It is a complementary rather than a competitive process where the right contribution of employees leads to better pay and perks from employers.
• If required, there is involvement of professional troubleshooters and negotiators to resolve the issues amicably.
Conclusion:
“Never fear to negotiate and never negotiate out of fear.” – John F.Kennedy
Collective bargaining involves several steps such as preparing for negotiations, identifying bargaining process, negotiating, arriving at mutually beneficial agreement, approving and finally administering the agreement.
Collective bargaining is essential to protect the rights and duties of the employees to avoid any kind of exploitation. The concept of collective bargaining remains the same at the core level although it varies at the surface level from country to country. It must be made win-win for both employees and employers for ensuring organizational excellence and effectiveness.
Friday, April 23, 2010
Wednesday, April 21, 2010
“Grievance Handling Procedure” – Prof.M.S.Rao
“It is not always who is right and who is wrong. But it is always what is right and what is wrong.” – Prof.M.S.Rao, Chief Consultant, MSR Leadership Consultants, India.
What is Grievance?
Grievance is all about violation of the contract, practices, rules and regulations. As human beings are different there is bound to be grievances among employees leading to conflicts at the workplace. To avert any kind of conflicts within the organization, there is need for a proper grievance procedure so that the employees feel that their grievances are addressed and redressed.
Essential Ingredients for Grievance Procedure:
The grievance process must be clear and simple. It must be well-defined. It must conform to the current legislation without any prejudice. There should not be any delay in the grievance process as it might result into crisis. Regular training must be provided to the supervisors and seniors who involve in this process so that they can handle effectively. Finally, there has to be follow-up to check the status of the grievance and for improving the systems better from time to time.
Steps in Grievance Handling Procedure:
Identify the grievance and acknowledge the same. Listen carefully to the complainant. Define the grievance clearly. Gather the complete information with facts and figures. Analyze and search for multiple solutions to the grievance and finally select the best feasible and possible solution and implement the same. Ensure that there is follow-up at each stage for successful grievance procedure.
Prescriptions During Grievance Procedure:
• If you are not the appropriate person, refer to the right person.
• Spend adequate time with the complainant.
• Be cool and composed during the process.
• Check for facts and figure rather than hearsay.
• Practice attentive listening skills.
• Find out what bugs the complainant.
• Don’t have any preconceived notions about the involved parties.
• Don’t threaten people.
• Always try to settle the grievance at the lower level amicably rather than dragging to the higher levels where it might become more complicated.
• Conduct the grievance hearing privately.
• Make necessary changes, if there are any irregularities in policies and procedures.
• Keep the entire grievance process confidential.
• Always make the process win-win.
Conclusion:
"Language alters our perception of reality, because we see the world through words," writes Dr. David J. Lieberman. "Language is the basis of thought and thought is the extension of emotion." (Lieberman, David J. Get Anyone to Do Anything and Never Feel Powerless Again. New York: St. Martin's Press, 2000). It is essential to use the right language during the entire grievance handling procedure to ensure successful outcomes.
Managers must address and redress the grievances in the initial stage itself. The grievance should not only be addressed and redressed but also seems to be redressed in the eyes of the involved parties.
Every management should have efficient handling employee grievances to ensure organizational excellence and effectiveness. Right mechanism, procedures and practices help ensure organizational culture and climate leading to better productivity and performance.
What is Grievance?
Grievance is all about violation of the contract, practices, rules and regulations. As human beings are different there is bound to be grievances among employees leading to conflicts at the workplace. To avert any kind of conflicts within the organization, there is need for a proper grievance procedure so that the employees feel that their grievances are addressed and redressed.
Essential Ingredients for Grievance Procedure:
The grievance process must be clear and simple. It must be well-defined. It must conform to the current legislation without any prejudice. There should not be any delay in the grievance process as it might result into crisis. Regular training must be provided to the supervisors and seniors who involve in this process so that they can handle effectively. Finally, there has to be follow-up to check the status of the grievance and for improving the systems better from time to time.
Steps in Grievance Handling Procedure:
Identify the grievance and acknowledge the same. Listen carefully to the complainant. Define the grievance clearly. Gather the complete information with facts and figures. Analyze and search for multiple solutions to the grievance and finally select the best feasible and possible solution and implement the same. Ensure that there is follow-up at each stage for successful grievance procedure.
Prescriptions During Grievance Procedure:
• If you are not the appropriate person, refer to the right person.
• Spend adequate time with the complainant.
• Be cool and composed during the process.
• Check for facts and figure rather than hearsay.
• Practice attentive listening skills.
• Find out what bugs the complainant.
• Don’t have any preconceived notions about the involved parties.
• Don’t threaten people.
• Always try to settle the grievance at the lower level amicably rather than dragging to the higher levels where it might become more complicated.
• Conduct the grievance hearing privately.
• Make necessary changes, if there are any irregularities in policies and procedures.
• Keep the entire grievance process confidential.
• Always make the process win-win.
Conclusion:
"Language alters our perception of reality, because we see the world through words," writes Dr. David J. Lieberman. "Language is the basis of thought and thought is the extension of emotion." (Lieberman, David J. Get Anyone to Do Anything and Never Feel Powerless Again. New York: St. Martin's Press, 2000). It is essential to use the right language during the entire grievance handling procedure to ensure successful outcomes.
Managers must address and redress the grievances in the initial stage itself. The grievance should not only be addressed and redressed but also seems to be redressed in the eyes of the involved parties.
Every management should have efficient handling employee grievances to ensure organizational excellence and effectiveness. Right mechanism, procedures and practices help ensure organizational culture and climate leading to better productivity and performance.
Tuesday, April 20, 2010
"Dr.Martin Luther King’s ‘I Have A Dream!’" - Prof.M.S.Rao
47 years ago, on August 28, 1963, Dr. Martin Luther King delivered his historical speech “I Have a Dream” from Lincoln Memorial, Washington DC where he called for racial equality through Civil Rights Movement in America. His speech is regarded as one of the greatest historical speeches. It calls for adequate research and provides several takeaways for the lovers of public speaking. The time has come to highlight the relevance, importance, impact and influence of his speech.
We have other historical orators like Woodrow Wilson, Abraham Lincoln, James Monroe, Mark Twain, Swami Vivekananda, Winston Churchill, Franklin D Roosevelt, Adolph Hitler, General George Patton, Eisenhower, and John F Kennedy. However Dr. Martin Luther King’s speech stands unique and taller in the history of mankind. What made his speech stand out from other leaders? Let us find out the same.
Dr. Martin Luther King’s speech is unique as he delivered from historical Lincoln Memorial. It was a rhetorical masterpiece. He emphasized the key points and phrases. He was very choosy in his words. It was a persuasive speech with emphasize on key aspects. Dr. King’s speech was a fervent appeal to both whites and blacks where the former regret their misbehaviors and the latter to fight for equality peacefully.
He used ‘we’ number of times, not ‘I’. He used ‘I’ only in one sentence ‘I have a dream!’ He recalled God like Lincoln invoked God. At the end of the speech he departed from the original draft and spoke and that added extra touch to his speech. Let us find out few more secrets from the perspective of public speaking.
Secrets behind the Successful Speech:
• He often used ‘we’ followed by ‘freedom’ and ‘our’. It mattered most for making the speech most memorable.
• He edited the script number of times and rehearsed his speech that made it memorable.
• He maintained decency and decorum by not highlighting the ill-treatment of blacks by whites. His entire speech was for racial equality. Precisely, it was not an offensive but defensive speech.
• The location played a crucial role as it was none other than Lincoln’s memorial.
• He created strong emotions and images to touch his audience.
• He connected with blacks and won their sympathy by highlighting about their social and economic plight.
• He made an emotional appeal for racial equality.
• He did not antagonize the whites, but forced them to think the issue from broader and human perspective.
• He used the pace and pauses during the speech appropriately and it made all the difference.
• He painted and projected bright future for blacks by repeatedly saying, ‘I have a dream!’
• His both body and oral language synchronized and conveyed his integrity towards the cause.
• He used silence wherever it was required during his speech as it helped the audience to understand and applaud his speech.
• He focused his entire speech on commonalities but not differences by saying that are all equal.
• Like Lincoln he also invoked God to connect with his audience quickly and emotionally.
• Above all, his charismatic personality made overall impact and influence.
Conclusion:
There was total synchronization of vocal, facial and body animation during the entire speech. There was clarity in communication as the rate of speech was slow and steady having pace and appropriates pauses that allowed the audience to understand, appreciate and applaud the message. He moved his head in all directions so that audience had a feeling that he was talking to them.
Toward the end of the speech his body language was more emphatic with confidence that aroused more emotions among the audience. He repeated the key points such as ‘one hundred years later’ and ‘now it is the time’. Although it was a prepared speech he went out of the way to connect with his audience by speaking extempore towards the closing of the speech. He started slowly and gradually built the momentum and finally closing with strong message for racial equality. Precisely, his speech was blend of both head and heart.
Dr. King’s speech is going to impact and influence the born and unborn. To conclude, for making the speech successful and memorable, it is essential to use imagery and emotional appeal. Use small and short sentences. Give pauses wherever required. Include emotional elements. Use transition points effectively. Call for an effective action at the end. Above all, remember that it is the quality not the quantity that counts at the end of your speech.
We have other historical orators like Woodrow Wilson, Abraham Lincoln, James Monroe, Mark Twain, Swami Vivekananda, Winston Churchill, Franklin D Roosevelt, Adolph Hitler, General George Patton, Eisenhower, and John F Kennedy. However Dr. Martin Luther King’s speech stands unique and taller in the history of mankind. What made his speech stand out from other leaders? Let us find out the same.
Dr. Martin Luther King’s speech is unique as he delivered from historical Lincoln Memorial. It was a rhetorical masterpiece. He emphasized the key points and phrases. He was very choosy in his words. It was a persuasive speech with emphasize on key aspects. Dr. King’s speech was a fervent appeal to both whites and blacks where the former regret their misbehaviors and the latter to fight for equality peacefully.
He used ‘we’ number of times, not ‘I’. He used ‘I’ only in one sentence ‘I have a dream!’ He recalled God like Lincoln invoked God. At the end of the speech he departed from the original draft and spoke and that added extra touch to his speech. Let us find out few more secrets from the perspective of public speaking.
Secrets behind the Successful Speech:
• He often used ‘we’ followed by ‘freedom’ and ‘our’. It mattered most for making the speech most memorable.
• He edited the script number of times and rehearsed his speech that made it memorable.
• He maintained decency and decorum by not highlighting the ill-treatment of blacks by whites. His entire speech was for racial equality. Precisely, it was not an offensive but defensive speech.
• The location played a crucial role as it was none other than Lincoln’s memorial.
• He created strong emotions and images to touch his audience.
• He connected with blacks and won their sympathy by highlighting about their social and economic plight.
• He made an emotional appeal for racial equality.
• He did not antagonize the whites, but forced them to think the issue from broader and human perspective.
• He used the pace and pauses during the speech appropriately and it made all the difference.
• He painted and projected bright future for blacks by repeatedly saying, ‘I have a dream!’
• His both body and oral language synchronized and conveyed his integrity towards the cause.
• He used silence wherever it was required during his speech as it helped the audience to understand and applaud his speech.
• He focused his entire speech on commonalities but not differences by saying that are all equal.
• Like Lincoln he also invoked God to connect with his audience quickly and emotionally.
• Above all, his charismatic personality made overall impact and influence.
Conclusion:
There was total synchronization of vocal, facial and body animation during the entire speech. There was clarity in communication as the rate of speech was slow and steady having pace and appropriates pauses that allowed the audience to understand, appreciate and applaud the message. He moved his head in all directions so that audience had a feeling that he was talking to them.
Toward the end of the speech his body language was more emphatic with confidence that aroused more emotions among the audience. He repeated the key points such as ‘one hundred years later’ and ‘now it is the time’. Although it was a prepared speech he went out of the way to connect with his audience by speaking extempore towards the closing of the speech. He started slowly and gradually built the momentum and finally closing with strong message for racial equality. Precisely, his speech was blend of both head and heart.
Dr. King’s speech is going to impact and influence the born and unborn. To conclude, for making the speech successful and memorable, it is essential to use imagery and emotional appeal. Use small and short sentences. Give pauses wherever required. Include emotional elements. Use transition points effectively. Call for an effective action at the end. Above all, remember that it is the quality not the quantity that counts at the end of your speech.
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