“Quality of Work Life” – Prof.M.S.Rao

“The quality of a person's life is in direct proportion to their commitment excellence, regardless of their chosen field of endeavor.” - Vincent Lombardi


When you look at companies like Google India Pvt. Ltd, MakeMyTrip (India) Pvt. Ltd, Intel Technology India Pvt. Ltd, Marriott Hotels India Pvt. Ltd, NetApp India Pvt. Ltd, American Express, India, NTPC Ltd, PayPal India Pvt. Ltd, Godrej Consumer Products Ltd, Taj Hotels Resorts and Palaces and Whirlpool Of India, it becomes very clear that they are all the top good companies in India to work for where there is quality of work life is ensured.

As every employer wants a good employee, every employee wants a good employer. Then how do we assess whether the employer is good or bad? One of the yardsticks is to find out the quality of work life the company is offering to their employees. In fact, it is the quality of work life that differentiates good companies from poor companies. In this regard, let us briefly know what is all about quality of work life.

Quality of work life is all about the conducive and congenial environment created at the work place as it is one of the main reasons for better performance and productivity. Only when the right ambience is provided to the employees they will be able to deliver their goods effectively and efficiently. Let us succinctly look at the ways and means to ensure the quality of work life in this regard.

Ensuring Better Quality of Work Life:

The quality of work life of an organization can be ensured through few factors such as fair treatment, equality of all employees, building trust and confidence, providing professional support, displaying integrity and ensuring all levels of communication open, encouraging ‘we’ rather ‘I’ attitude and respecting human dignity. In brief, below are the parameters that ensure better quality of work life.
• Provide just and fair compensation to the employees
• Ensure hygiene work place environment.
• Honor the rights of employees.
• Ensure effective grievance handling mechanism.
• Make the work place free from organizational politics.
• Provide opportunities for career growth to employees.

Advantages of Quality Work Life:

Better quality of work life leads to increased employee morale. It minimizes attrition and checks labor turnover and absenteeism. There will be better communication and understanding among all employees leading to cordial relations. It enhances the brand image for the company as that, in turn, encourages entry of new talent into the company.

Strategies:

There is need to roll out the seamless succession planning as it keeps the employees ready for taking up higher positions as well as for facing organizational challenges. Always champion the concept of ‘employee first and customer second’. Only the satisfied employees keep their clients satisfied and that leads to strong bottom lines and more returns to shareholder. When we look at companies like Google and Virgin Group they emphasize on their employees first and it has paid them huge dividends.

Conclusion:

All over the world, people are craving for their human dignity and respect. Besides their aspirations and expectations are rising along with rapid changes in times and technologies. There is growing significance attached to human resources. Therefore, it is necessary to ensure quality work life for all-round peace and prosperity.